Return and Refund Policy

Last updated: September 5, 2026

Every Hidden Places item is made to order. Because each garment is produced specifically for your order, we cannot accept returns or exchanges for a change of mind, an incorrect size ordered, or personal preferences regarding fit or color. Please review the product description and size information carefully before ordering.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please email info@hiddenplaces.store within 7 days of delivery.

Include:

• Your order number

• A brief description of the problem

• Clear photographs showing the item and the issue

• A photograph of the shipping label, if applicable

Once the claim has been reviewed and approved, we will arrange an appropriate replacement or refund. Please do not mail anything back unless we provide return instructions. Unauthorized returns cannot be accepted.

If we require an approved defective or incorrect item to be returned, we will provide the return address and instructions. Hidden Places will cover authorized return shipping for an item confirmed to be damaged, defective, misprinted, or incorrect.

Items That Cannot Be Returned

We cannot accept returns or exchanges for:

• Ordering the wrong size or color

• A change of mind or personal preference

• Normal variations in garment color, fabric, or finishing

• Items that have been worn, washed, stained, altered, or damaged after delivery

• Orders submitted with an incorrect or incomplete shipping address

Cancellations and Changes

Contact us immediately if you need to cancel or change an order. Cancellation or modification is possible only if production has not begun. Because orders may enter production quickly, cancellations and changes are not guaranteed. Once production begins, the order cannot be canceled or modified.

Lost Packages

If tracking shows no delivery and the package has not arrived by the estimated delivery date, contact info@hiddenplaces.store as soon as possible and no later than 7 days after the estimated delivery date. We will work with the fulfillment provider and carrier to investigate.

Hidden Places is not responsible for packages delivered to an incorrect address supplied at checkout or packages confirmed as delivered by the carrier. We will still help review the situation whenever possible.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, contact info@hiddenplaces.store.

Nothing in this policy limits any rights provided under applicable law.