Shipping Policy

Last updated: September 5, 2026

Hidden Places currently ships to addresses within the United States.

Made-to-Order Production

Our apparel is made specifically for each order by a third-party print-on-demand fulfillment partner. Depending on the product and availability, orders may be produced and shipped from a U.S. or international fulfillment facility.

Production normally takes 3–7 business days after payment is confirmed. Business days do not include weekends or holidays. During holidays, high-volume periods, or circumstances outside our control, production may take longer.

Shipping and Delivery

After production, shipping normally takes approximately 5–15 additional days, depending on the fulfillment location, destination, carrier, and shipping method. Most orders should arrive within approximately 2–4 weeks from the order date, although delivery dates are estimates and cannot be guaranteed.

Any applicable shipping charge will be displayed at checkout before payment.

Tracking

Tracking information will be emailed after your order ships. Please allow up to 48 hours for tracking activity to appear after the label is created.

Items from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number.

If you have not received tracking information within 8 business days of placing your order, contact info@hiddenplaces.store.

Address Changes

Review your shipping address carefully before submitting your order. Contact us immediately if an address needs to be corrected. Changes may be possible only before production or shipment begins and cannot be guaranteed.

Hidden Places is not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If an order is returned or must be reshipped because of an address error, the customer may be responsible for the additional shipping cost.

Delays

Carrier delays may occur because of weather, holidays, peak shipping periods, transportation disruptions, or other circumstances outside our control. If a significant delay affects your order, we will provide updated information when it becomes available.

Lost or Missing Packages

If your package has not arrived by the estimated delivery date, contact info@hiddenplaces.store as soon as possible and no later than 7 days after that estimated date. We will work with the fulfillment provider and carrier to investigate.

If tracking shows the package as delivered but you cannot locate it, check with household members, neighbors, the delivery location, and the carrier. A replacement or refund cannot be guaranteed unless the carrier confirms a delivery error or loss.

Damaged Orders

If an item arrives damaged, defective, misprinted, or incorrect, follow the instructions in our Return and Refund Policy and contact us within 7 days of delivery.

Contact

Questions about shipping can be sent to info@hiddenplaces.store.