Shipping policy

SHIPPING POLICY Last updated: November 1, 2026 Hidden Places ships to the United States and select international destinations where shipping is available at checkout. Available destinations, shipping methods, charges, and delivery estimates vary by product, destination, and fulfillment provider. APPAREL Apparel is made to order by our fulfillment partner. Production usually takes 3–7 business days after payment is confirmed. Typical total fulfillment is approximately 12–21 days, including production and shipping. The final estimate may vary depending on destination, shipping method, carrier, availability, and peak-season conditions. International delivery may take longer because of customs clearance, local holidays, destination restrictions, or carrier conditions. ART PRINTS AND POSTERS Art prints and posters are printed to order. Production and delivery times vary depending on the paper, size, framing, destination, and selected configuration. These items may require a different—and sometimes longer—timeline than apparel. The current estimate for the selected configuration is shown at checkout. ORDERS WITH APPAREL AND ART If an order includes both apparel and art, the items may be fulfilled and shipped separately. You may receive more than one tracking number, and deliveries may arrive at different times. SHIPPING CHARGES Available shipping options and charges are calculated at checkout based on the destination and items in the order. For international orders, customs duties, taxes, or other destination-specific charges may apply where required by the destination or carrier. TRACKING Tracking information will be emailed after your order ships. Please allow up to 48 hours for tracking activity to appear after the label is created. If you have not received tracking information within 8 business days of placing your order, contact info@hiddenplaces.store. ADDRESS CHANGES Review your shipping address carefully before submitting your order. Contact us immediately if an address needs to be corrected. Changes may be possible only before production or shipment begins and cannot be guaranteed. Hidden Places is not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If an order is returned or must be reshipped because of an address error, the customer may be responsible for the additional shipping cost. DELAYS Delivery estimates are not guarantees. Delays may occur because of weather, holidays, peak shipping periods, transportation disruptions, carrier issues, or other circumstances outside our control. If a significant delay affects your order, we will provide updated information when it becomes available. LOST OR MISSING PACKAGES If your package has not arrived by the estimated delivery date, contact info@hiddenplaces.store as soon as possible and no later than 7 days after that estimated date. We will work with the fulfillment provider and carrier to investigate. If tracking shows the package as delivered but you cannot locate it, check with household members, neighbors, the delivery location, and the carrier. A replacement or refund cannot be guaranteed unless the carrier confirms a delivery error or loss. DAMAGED ORDERS If an item arrives damaged, defective, misprinted, or incorrect, follow the instructions in our Return and Refund Policy and contact us within 7 days of delivery. CONTACT Questions about shipping can be sent to info@hiddenplaces.store.